Privacy Policy
KTRUCK DELIVERY & LOGISTICS LTD
HEAD OFFICE: Block 2, Warehouse 1, New Modern Market, Keffi, Nasarawa State
BRANCH OFFICE: Office 8, Danmaliki Complex Plaza, Beside Unity Bank, Dawanau International Grains Market, Dawakin Tofa Local Government, Kano State
Email: info@ktruckapp.com
KTruck is a trucking and logistics platform that connects businesses and individuals with reliable truck drivers. Whether you need to move goods, equipment, or bulk materials, KTruck makes transportation seamless with just a tap.
The Scope of This Policy
This policy applies to all KTruck users, including Shippers and Drivers (including Driver applicants), and to all KTruck platforms and services, including our apps, websites, features, and other services (collectively, the “KTruck Platform”). Please remember that your use of the KTruck Platform is also subject to our Terms of Service.
The Information We Collect
When you use the KTruck Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third-party services and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
A. Information You Provide to Us
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Account Registration: When you create an account with KTruck, we collect the information you provide, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional info with us for your profile, like your photo or saved addresses (e.g., home or work), and set up other preferences.
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Driver Information: If you apply to be a Driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as national ID), driver’s license information, vehicle information, and insurance details. We may also collect payment information, including bank routing numbers and tax information.
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SOS Contact Information: We will collect the contact list permission to list your contacts while adding SOS contacts for the user and driver app.
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Ratings and Feedback: When you rate and provide feedback about Shippers or Drivers, we collect all of the information you provide.
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Communications: When you contact us or we contact you, we collect any information you provide, including the contents of messages or attachments.
B. Information We Collect When You Use the KTruck Platform
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Location Information: We collect your device’s precise location when you use the KTruck app, including while the app is running in the background. This helps us provide accurate pickup and delivery services.
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Usage Information: We collect information about your use of the KTruck Platform, including transaction details like date, time, destination, distance, route, and payment.
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Device Information: We collect information about the devices you use to access the KTruck Platform, including device model, IP address, browser type, operating system, and preferences.
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Communications Between Shippers and Drivers: We facilitate communication between Shippers and Drivers without sharing actual phone numbers. We collect information about these communications, including the date, time, and contents of messages.
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Cookies and Analytics: We use cookies, tracking pixels, and third-party technologies to understand how you interact with the KTruck Platform and improve your experience.
C. Information We Collect from Third Parties
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Third-Party Services: We may receive information from third-party services like background check providers, insurance partners, and marketing providers.
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Referral Programs: If someone refers you to KTruck, we will collect information about you from that referral.
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Other Sources: We may collect information from other users, public sources, or law enforcement agencies as part of investigations or support.
How We Use Your Information
We use your personal information to:
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Provide, maintain, and improve the KTruck Platform;
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Ensure the security and safety of the KTruck Platform and its users;
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Provide customer support;
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Communicate with you about your transactions and experience;
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Facilitate additional services and programs with third parties; and
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Comply with legal obligations.
How We Share Your Information
We do not sell your personal information. However, we may share your information with:
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Other Users: Shippers and Drivers may share information necessary to complete transactions.
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Third-Party Service Providers: We share information with service providers who help us operate the KTruck Platform.
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Legal and Safety Reasons: We may share information to comply with laws, respond to legal requests, or protect the safety of our users.
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Business Transfers: We may share information in connection with a merger, sale, or restructuring of our business.
How We Store and Protect Your Information
We retain your information for as long as necessary to provide the KTruck Platform and comply with legal obligations. We take reasonable measures to protect your information, but no system is 100% secure.
Your Rights and Choices Regarding Your Data
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Access and Deletion: You can access, update, or delete your account information through your account settings.
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Communication Preferences: You can opt out of promotional emails, text messages, and push notifications.
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Cookies: You can modify your cookie settings through your browser.
Children’s Data
KTruck is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us.
Links to Third-Party Websites
The KTruck Platform may contain links to third-party websites with different privacy policies. We are not responsible for these websites and recommend reviewing their policies.
Changes to This Privacy Policy
We may update this policy from time to time. If we make material changes, we will notify you through the KTruck Platform or by email.
Contact Us
If you have any questions or concerns about this policy, please contact us at:
Email: info@ktruckapp.com
Head Office: Block 2, Warehouse 1, New Modern Market, Keffi, Nasarawa State
Branch Office: Office 8, Danmaliki Complex Plaza, Beside Unity Bank, Dawanau International Grains Market, Dawakin Tofa Local Government, Kano State
Thank you for trusting KTruck with your logistics needs!